Buying FAQS

How can I place an order?

Orders may be placed online, via telephone, fax, or email.

What information is required to place an order?

• Catalog number(s) of the products you wish to order/ product names / Quantity of product.
• Shipping and Billing addresses.
• Telephone number
• Email Address
• VAT/FEIN number (where applicable)

Do you have a distributor in my country?

Please visit the contact page to find a distributor in your country. 

How can I tell if an antibody is in stock?

We are proud of the fact that we manufacture all of our own antibodies and aim to maintain a full inventory. The vast majority of the time all of our pre-made antibodies should be in stock and available for shipping. If you order an item which is currently not available or out of stock a Proteintech representative will contact you within 24 hours. 

Does Proteintech offer a custom antibody production service?

We provide a wide variety of custom services including cloning, protein expression, peptide synthesis, immunization, monoclonal and polyclonal antibody production and affinity purification. Please see the Custom Production section for more information.

How do I know if my order has been received by Proteintech?

We confirm receipt of all orders by e-mail or by fax. If you have not heard from us within 24 hours of placing your order (Mon-Thurs), please contact us   for confirmation.

How do I cancel an order?

Please contact us  as soon as possible  if you wish to cancel an order.

What forms of payment do Proteintech accept?

You can pay by bank transfer, check or credit card. 

What are the charges for shipping?

Destination	Shipping Cost
USA	$40
UK	Free
Rest of Europe	€39

When will my order be delivered?

Shipping country	Delivery lead time
USA	Next day
UK	Next day
Germany	Next day
ROW	Varies. Contact your distributor for more info.

What is the return/replacement policy?

Please see the Guarantee page in our Support section.